Return and Exchange Policy
At TIME CHECK, we believe in building lasting relationships with our customers. That's why we offer a hassle-free return and exchange policy for all watches purchased through our online store.
Exchanges (30 Days):
Changed your mind about a watch? No problem! You can exchange it for a different model within 30 days of receiving your order. The watch must be unworn, undamaged, and in its original packaging with all tags and labels intact.
Return Procedure (Damaged/Defective/Incomplete Products):
If the watch you receive is damaged, defective, or incomplete, please follow these steps to initiate a return:
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Contact Us: Within 30 days of receiving your order, send pictures of the damaged/defective/incomplete watch to our customer support team by email (timecheckpk@gmail.com) or WhatsApp (+92 312 2446753). Be sure to include your order ID in your message.
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Resolution: Upon receiving your email/message with pictures, we will offer you a replacement watch or a full refund, depending on your preference.
Terms and Conditions:
The following items are not eligible for return or exchange:
- Watches that have been damaged after use (e.g., scratches, water damage).
- Watches that you no longer need or want.
Returned watches must be:
- Unworn and undamaged.
- In their original packaging with all tags and labels intact.
Please note: We are a cash-on-delivery (COD) business in Pakistan. In the case of a return for a damaged/defective/incomplete product, we will cover the return shipping cost.
We recommend you insure the return shipment for the full value of the watch.
We strive to process all returns and exchanges as quickly as possible. Thank you for your understanding!
By placing an order with TIME CHECK, you agree to these return and exchange policy terms.